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privacy policy
Siècle en Siècle Inc. ("siècle," "we," "us," or "our") is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you visit siecle.ca or interact with our services.
We operate under the laws of Québec, Canada, including the Act respecting the protection of personal information in the private sector (Law 25) and applicable federal privacy legislation.
person responsible for privacy
Siècle en Siècle Inc. is responsible for the protection of the personal information it holds. Questions, concerns, or requests regarding your personal information can be directed to:
Siècle en Siècle Inc.
251 boul. des Laurentides Laval, Québec H7G 2T7 Canada
Email: info@siecle.ca
information we collect
We collect personal information only when you provide it to us directly, or when it is collected automatically through your use of our website.
information you provide
When you use our contact form, request a quote, sign up for our newsletter, or register for a trade account, we may collect your name, email address, phone number, company or studio name, mailing address, project details or specifications, and fabric or material preferences.
information collected automatically
When you browse our website, certain information is collected through cookies and similar technologies, including your IP address, browser type and language, device type, pages visited and time spent on those pages, referring website, and approximate geographic location.
how we use your information
We use your personal information for the following purposes: responding to inquiries and quote requests, processing trade account applications, sending our newsletter (only with your consent), improving our website and user experience, analyzing website traffic and usage patterns, and communicating with you about our products and services.
We will not use your information for purposes other than those described here without first obtaining your consent.
cookies and tracking technologies
Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our site.
essential cookies are required for the website to function properly. These are set by our website platform, Wix.
analytics cookies help us understand how visitors use our site. We use Google Analytics, which collects anonymized data about your browsing behavior. You can learn more about how Google handles data at google.com/policies/privacy/partners.
marketing cookies allow us to measure the effectiveness of our advertising. We use the Meta Pixel (Facebook/Instagram) to understand how visitors interact with our site after viewing our social media content.
You can manage your cookie preferences at any time through the cookie consent banner displayed on your first visit, or by adjusting your browser settings. You may also opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, and opt out of Meta tracking through your Facebook ad settings.
consent
We collect your personal information with your informed consent. By submitting a form on our website, subscribing to our newsletter, or registering for a trade account, you consent to the collection and use of your information as described in this policy.
You may withdraw your consent at any time by contacting us at the address above. Withdrawing consent may limit our ability to provide certain services to you. For our newsletter, you can unsubscribe at any time using the link provided in each email.
sharing your information
We do not sell your personal information.
We may share your information with the following third-party service providers, solely for the purposes described in this policy: Wix (website hosting and forms), Google (website analytics), and Meta (advertising measurement).
These providers may process your data outside of Québec or Canada. Where this occurs, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure that any third party handling your information maintains appropriate privacy safeguards.
We may also disclose your information if required by law, regulation, or court order.
data retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically, contact and quote request data is retained for the duration of our business relationship and for a reasonable period thereafter. Newsletter subscriber data is retained until you unsubscribe. Trade account information is retained for the duration of the account and as required for legal or contractual obligations. Website analytics data is retained according to the default retention periods of each platform (Google Analytics, Meta).
When your information is no longer needed, we delete or anonymize it.
your rights
Under Québec and Canadian privacy law, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal information (subject to legal obligations), withdraw your consent to the collection or use of your information, and request that your information be provided in a structured, commonly used format (data portability).
To exercise any of these rights, contact us using the information provided above. We will respond to your request within 30 days.
If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
security
We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL encryption, and access to personal data is restricted to authorized personnel only.
No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
children's privacy
Our website and services are not directed at individuals under the age of 14. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 14, we will take steps to delete it promptly.
changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.
contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us.
Siècle en Siècle Inc.
251 boul. des Laurentides
Laval, Québec H7G 2T7 Canada
Email: info@siecle.ca